STARcare
SERVICE & SUPPORT PLANS.

Keep critical operations running with emergency support.
Coverage for your entire system, including the most expensive components.
Access to Starlite’s trained and certified technicians
Routine Periodic Preventative Maintenance checks are a key part of maintaining your system in peak condition by proactively identifying potential and costly problems, which will ultimately prolong the life of your system
Loaner program to help to minimize downtime and keep your system up and running at all times.

I'D LIKE TO...

LEARN MORE ABOUT SERVICE PLANS

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Corporate Educational House of WorshipPerformance SpaceRetail / HospitalityArenaGovernmentMuseum / ExhibitThemed EnvironmentOther
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REQUEST SERVICE

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SERVICE REQUEST
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REQUEST INSPECTION

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RIGGING INSPECTION REQUEST
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SEND ITEM IN FOR REPAIR

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REQUEST AN RMA
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WORLD CLASS SERVICE & SUPPORT.

We are proud to offer you the professional resources of our factory trained and certified support staff through our STARcare Service and Support Plans which offer you the peace of mind that your system will continue to work at optimum performance throughout its lifecycle. With Starlite on your team, a trained service technician is only a phone call away.

While every installed project we build includes a basic limited Service and Support Plan, we highly recommend that you consider a superior level of coverage to protect your investment.

If your organization has a low tolerance for downtime, a STARcare Premier or Plus Service and Support Plan will give you the peace of mind that your system is being maintained by professionals for years of trouble-free performance.

STARcare Premier and Plus Service and Support Plans are discounted and valid only when purchased with the system.

CHOOSE THE PLAN THAT IS RIGHT FOR YOU.

STARcare SERVICE & SUPPORT PLANS	PREMIER	PLUS	BASIC
Toll-free U.S. based help desk support during business hours(1)	Unlimited	Unlimited	90-Days
Phone response time	Within 1 Hour	Within 1 Day	Within 1 Day
Onsite field technician dispatch during normal business hours	Included	Included	90-Days
Onsite response time for priority issues *Non-priority issues scheduled as mutually convenient	Next Business Day*	Next Available Business Day*	Next Available Business Day*
Access to trained and certified experts	Plan Term	Plan Term	90-Days
Coverage for your entire system, including the most expensive components, with the exception of expendable supplies such as lamps, batteries, etc.	Plan Term	Plan Term	90-Days(2)
Service labor to troubleshoot and diagnose system malfunctions	Plan Term	Plan Term	90-Days
Travel time and expenses to and from the project site, during normal hours	Covered	Covered	90-Days
System workmanship coverage including cabling, connections, and system installation work (does not include equipment)	Plan Term	Plan Term	1-Year
Service labor to remove and reinstall any component in the system that has failed within the manufacturer’s warranty.	√	√	90-Days
No charge for standard shipping of the equipment to and from the project site	Plan Term	Plan Term	90-Days
Out of manufacturer warranty support	√
Annual system review	√	√
Remote diagnostics, where applicable	√	√
Preventative maintenance visits to inspect, evaluate, clean, adjust, and test equipment in order to identify potential issues and to prolong the life of your system.	4 Per Year	2 Per Year
Detailed inventories of covered equipment.	√	√	√
Refresher training and consultation	Up To 8 Hours/Yr	Up To 4 Hours/Yr
Comparable replacements for items which cannot be repaired and are no longer available.	√
Consumable supplies such as projector lamps, etc.	Discounted	Billable	Billable
Loaner equipment, provided on an as available basis, in the event that a component cannot be repaired within a timely fashion.	√
1, 2 and 3-year service and support plan terms available	√	√
Consultation on system upgrades	√	√	√

ALL SERVICE AND SUPPORT PLANS ARE SUBJECT TO AN EXECUTED SERVICE AND SUPPORT AGREEMENT.

(1) Normal business hours are Monday through Friday 9:00 AM to 5:00 PM EST, excluding recognized holidays.

(2) Where any Manufacturer’s warranty extends beyond ninety-days, repair or replacement of products will be provided by the Manufacturer in accordance with their terms and Starlite may charge a service fee for removal, shipping, and facilitating the service of such Goods after the ninety-day period.