STARcare SERVICE & SUPPORT PLANS

Keep critical operations running with emergency support.
Coverage for your entire system, including the most expensive components.
Access to Starlite’s trained and certified technicians
Routine periodic preventative maintenance checks are a key part of maintaining your system in peak condition by proactively identifying potential and costly problems, which will ultimately prolong the life of your system
Loaner program to help to minimize downtime and keep your system up and running at all times.

World Class Service & Support

We are proud to offer you the professional resources of our factory trained and certified support staff through our STARcare Service and Support Plans which offer you the peace of mind that your system will continue to work at optimum performance throughout its lifecycle. With Starlite on your team, a trained service technician is only a phone call away.

While every installed project we build includes a basic limited Service and Support Plan, we highly recommend that you consider a superior level of coverage to protect your investment.

If your organization has a low tolerance for downtime, a STARcare Premier or Plus Service and Support Plan will give you the peace of mind that your system is being maintained by professionals for years of trouble-free performance.

STARcare Premier and Plus Service and Support Plans are discounted and valid only when purchased with the system.

I Would Like To Request:

Service

An Inspection

Choose The Plan That Is Right For You

STARcare SERVICE & SUPPORT PLANS	PREMIER	PLUS	BASIC
Toll-free U.S. based help desk support during business hours	Unlimited	Unlimited	90-Days
Phone response time during business hours	Within 1 Hour	Within 1 Day	Within 1 Day
Onsite field technician dispatch during normal business hours	√	√	90-Days
Onsite response time for priority issues (Non-priority issues scheduled as mutually convenient)	Next Business Day	Next Available Business Day	Next Available Business Day
Access to trained and certified experts	√	√	90-Days
Coverage for your entire system during the manufacturer’s warranty period, including the most expensive components (exclusions apply)	√	√	90-Days*
Service labor to troubleshoot and diagnose system malfunctions	√	√	90-Days
Travel time and expenses to and from the project site included	√	√	90-Days
System workmanship coverage including cabling, connections, and system installation work (does not include equipment)	√	√	1-Year
Service labor to remove and reinstall any product that has failed during the manufacturer’s warranty (exclusions apply)	√	√	90-Days
Free standard shipping on repairs	√	√	90-Days
Remote diagnostics, where applicable	√	√
Preventative maintenance visits to inspect, evaluate, clean, adjust, and test equipment in order to identify potential issues and to prolong the life of your system.	4 Per Year	2 Per Year
Detailed inventory of covered equipment	√	√	√
Refresher training and consultation (up to 4-hours)	2 Per Year	1 Per Year
Comparable replacements for items which cannot be repaired and are no longer available	√
Consumable supplies such as projector lamps, etc.	Discounted	Billable	Billable
Loaner equipment, provided on an as available basis, in the event that a component cannot be repaired within a timely fashion	√
1, 2 and 3-year service and support plan terms available	√	√
Consultation on system upgrades	√	√	√

ALL SERVICE AND SUPPORT PLANS ARE SUBJECT TO AN EXECUTED SERVICE AND SUPPORT AGREEMENT.
Normal business hours are Monday through Friday 9am to 5pm EST, excluding recognized holidays.

*Where any Manufacturer’s warranty extends beyond ninety-days, repair or replacement of products will be provided by the Manufacturer in accordance with their terms and Starlite may charge a service fee for removal, shipping, and facilitating the service of such Goods after the ninety-day period.