STARcare® SERVICE & SUPPORT PLANS

  • Keep critical operations running with emergency support.
  • Coverage for your entire system, including the most expensive components.
  • Access to Starlite’s trained and certified technicians
  • Routine periodic preventative maintenance checks are a key part of maintaining your system in peak condition by proactively identifying potential and costly problems, which will ultimately prolong the life of your system
  • Loaner program to help to minimize downtime and keep your system up and running at all times.

I Would Like To Request:

Service
An Inspection

World Class Service & Support

We are proud to offer you the professional resources of our factory trained and certified support staff through our STARcare® Service & Support Plans which offer you the peace of mind that your system will continue to work at optimum performance throughout its lifecycle. With Starlite on your team, a trained service technician is only a phone call away.

While every installed project we build includes a basic limited STARcare® Service & Support Plan, we highly recommend that you consider a superior level of coverage to protect your investment.

If your organization has a low tolerance for downtime, a STARcare® Premier or Plus Service & Support Plan will give you the peace of mind that your system is being maintained by professionals for years of trouble-free performance.

STARcare® Premier and Plus Service & Support Plans are discounted and valid only when purchased with the system.

CHOOSE THE STARcare® SERVICE & SUPPORT PLAN THAT IS RIGHT FOR YOU

STARcare® Service & Support PlansPREMIERPLUSBASIC
Toll-free U.S. based help desk support during business hours
Unlimited
Unlimited
90-Days
Phone response time during business hours
Within 1 Hour
Within 1 Day
Within 1 Day
Onsite field technician dispatch during business hours
√
√
90-Days
Onsite response time for priority issues
(Non-priority issues scheduled as mutually convenient)
Next Business Day
Next Available Business Day
Next Available Business Day
Access to trained and certified experts
√
√
90-Days
Coverage for your entire system during the manufacturer’s warranty period, including the most expensive components (exclusions apply)
√
√
90-Days*
Labor to troubleshoot and diagnose system malfunctions
√
√
90-Days
Travel time and expenses to and from the project site included
√
√
90-Days
System workmanship coverage including cabling, connections, and system installation work (does not include equipment)
√
√
1-Year
Labor to remove and reinstall any product that has failed during the manufacturer’s warranty (exclusions apply)
√
√
90-Days
Free standard shipping on repairs
√
√
90-Days
Annual system review
√
√
 
Remote diagnostics, where applicable
√
√
 
Preventative maintenance visits to inspect, clean, adjust, and test equipment in order to identify potential issues and to prolong the life of your system.
4 Per Year
2 Per Year
 
Detailed inventory of covered equipment
√
√
√
Refresher system training (up to 4-hours)
2 Per Year
1 Per Year
 
Comparable replacements for items which cannot be repaired and are no longer available
√
 
 
Consumable supplies such as lamps and batteries, etc.
Discounted
Billable
Billable
Loaner equipment, provided on an as available basis, in the event that a component cannot be repaired within a timely fashion
√
 
 
1, 2 and 3-year plan terms available
√
√
 
Consultation on system upgrades
√
√
√

ALL PLANS ARE SUBJECT TO AN EXECUTED STARcare® Service & Support CONTRACT.

*Where any Manufacturer’s warranty extends beyond ninety-days, repair or replacement of products will be provided by the Manufacturer in accordance with their terms and Starlite may charge a service fee for removal, shipping, and facilitating the service of such Goods after the ninety-day period.

(856) 780-8000
(800) 738-7400
Fax (856) 780-8001

9 Whittendale Drive
Moorestown, NJ 08057
Directions

Monday to Friday
9:00 am to 5:30 pm
info@starlite.com

Pin It on Pinterest