STARcare® SERVICE & SUPPORT PLANS

  • Keep critical operations running with emergency support.
  • Coverage for your entire system, including the most expensive components.
  • Access to Starlite’s trained and certified technicians
  • Routine periodic preventative maintenance checks are a key part of maintaining your system in peak condition by proactively identifying potential and costly problems, which will ultimately prolong the life of your system
  • Loaner program to help to minimize downtime and keep your system up and running at all times.

I Would Like To Request:

World Class Service & Support

We are proud to offer you the professional resources of our factory trained and certified support staff through our STARcare® Service & Support Plans which offer you the peace of mind that your system will continue to work at optimum performance throughout its lifecycle. With Starlite on your team, a trained service technician is only a phone call away.

While every installed project we build includes a basic limited STARcare® Service & Support Plan, we highly recommend that you consider a superior level of coverage to protect your investment.

If your organization has a low tolerance for downtime, a STARcare® Premier or Plus Service & Support Plan will give you the peace of mind that your system is being maintained by professionals for years of trouble-free performance.

STARcare® Premier and Plus Service & Support Plans are discounted and valid only when purchased with the system.

CHOOSE THE STARcare® SERVICE & SUPPORT PLAN THAT IS RIGHT FOR YOU

STARcare® Service & Support PlansPREMIERPLUSBASIC
Toll-free U.S. based help desk support during business hours
Unlimited
Unlimited
90-Days
Phone response time during business hours
Within 1 Hour
Within 1 Day
Within 1 Day
Onsite field technician dispatch during business hours
90-Days
Onsite response time for priority issues
(Non-priority issues scheduled as mutually convenient)
Next Business Day
Next Available Business Day
Next Available Business Day
Access to trained and certified experts
90-Days
Coverage for your entire system during the manufacturer’s warranty period, including the most expensive components (exclusions apply)
90-Days*
Labor to troubleshoot and diagnose system malfunctions
90-Days
Travel time and expenses to and from the project site included
90-Days
System workmanship coverage including cabling, connections, and system installation work (does not include equipment)
1-Year
Labor to remove and reinstall any product that has failed during the manufacturer’s warranty (exclusions apply)
90-Days
Free standard shipping on repairs
90-Days
Annual system review
 
Remote diagnostics, where applicable
 
Preventative maintenance visits to inspect, clean, adjust, and test equipment in order to identify potential issues and to prolong the life of your system.
4 Per Year
2 Per Year
 
Detailed inventory of covered equipment
Refresher system training (up to 4-hours)
2 Per Year
1 Per Year
 
Comparable replacements for items which cannot be repaired and are no longer available
 
 
Consumable supplies such as lamps and batteries, etc.
Discounted
Billable
Billable
Loaner equipment, provided on an as available basis, in the event that a component cannot be repaired within a timely fashion
 
 
1, 2 and 3-year plan terms available
 
Consultation on system upgrades

ALL PLANS ARE SUBJECT TO AN EXECUTED STARcare® Service & Support CONTRACT.

*Where any Manufacturer’s warranty extends beyond ninety-days, repair or replacement of products will be provided by the Manufacturer in accordance with their terms and Starlite may charge a service fee for removal, shipping, and facilitating the service of such Goods after the ninety-day period.

(856) 780-8000
(800) 738-7400
Fax (856) 780-8001

9 Whittendale Drive
Moorestown, NJ 08057
Directions

Monday to Friday
9:00 am to 5:30 pm
info@starlite.com

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