PREVENTATIVE MAINTENANCE
& REPAIR

Our team of factory trained and certified technicians are available for both in-shop and on-site repairs and we maintain an extensive inventory of replacement parts to facilitate quick turnaround of your equipment. If you are looking to get an item repaired, request an RMA to send in your product and have it back in working order in no time

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LEARN MORE ABOUT SERVICE PLANS 

REQUEST SERVICE

REQUEST INSPECTION

SEND ITEM IN FOR REPAIR

REST ASSURED, WE’VE GOT THIS.

Our Service and Maintenance programs are designed to protect your investment by ensuring that your system will continue to work at optimum performance, for years to come.

Our dedicated staff of service technicians will keep your system maintained on a regular schedule and proactively identify any potentially costly problems, ultimately prolonging the life of your system.

SERVICE COVERAGE

BASIC

PREMIER

Unlimited US-Based Help Desk Support during business hours

Phone response time

Within 1 day

Within 1 hour

Guaranteed onsite response time for priority issues
(Non-priority issues to be scheduled as mutually convenient)

Within 2 Business Days*

Next Day*

Initial system audit and annual business review prior to contract anniversary date including status, condition and performance of the equipment

Access to trained and certified experts

Manufacturer’s warranty honored for all equipment

Remote Diagnostics (where applicable)  

Routine Preventative maintenance visits to clean, adjust and align, along with evaluation of consumable parts usage, etc.

2

4

Detailed inventories, service repair logs and preventative maintenance reports on covered equipment

Refresher training and consultation

Up to 2 hours per year

Up to 8 hours per year

Product Loaners, (subject to availability)

DURING MANUFACTURER’S WARRANTY PERIOD:
Travel time and expenses to and from project site

Repair or replacement of defective parts (excluding consumable supplies such as lamps, etc.)

Labor to repair defective products purchased through Starlite

Standard shipping of defective items to and from manufacturer

Standard return shipping to customer

Comparable direct replacements for products which cannot be repaired and original product is no longer available.

OUTSIDE OF MANUFACTURER’S WARRANTY PERIOD:
Labor (Onsite, Shop and Factory)

Billable

Discounted

Replacement Parts

Billable

Billable

Consumable supplies such as lamps

Billable

Discounted